FREQUENTLY ASKED QUESTIONS

TICKET INFORMATION

Where can I buy my tickets?

Tickets for UNDR CTRL events can be purchased exclusively through our official ticketing platform. Stay updated on our website and social media channels for announcements regarding ticket sales.

How to scan/download my tickets?

How to scan/download my tickets? After purchasing your tickets online, you’ll receive a confirmation email containing a link to download or scan your tickets. Follow the provided instructions to access your tickets electronically.

Is there a difference between phase 1, 2, or 3 tickets?

UNDR CTRL offers tickets in different phases with varying prices. Typically, Phase 1 tickets are released at the lowest price, with prices increasing in subsequent phases closer to the event date. We recommend purchasing tickets early to secure the best price.

Can I request a refund?

UNDR CTRL operates a strict no-refund policy for ticket purchases. However, tickets may be transferable to another person. Sell your ticket on ticketswap to make sure the transfer is legit.

I have lost my tickets; how can I get them back?

If you’ve misplaced your tickets or encounter difficulties accessing them, please contact our support team for assistance. We’ll help you retrieve your tickets to ensure seamless entry to the event.

GENERAL RULES

Are drugs prohibited at UNDR CTRL events?

Yes, drugs are strictly prohibited at UNDR CTRL events. We maintain a zero-tolerance policy towards the use of any illegal substances, including both soft and hard drugs. If you are spotted either on, taking or dealing drugs you will be escorted out by security and in some cases even be handed over to the police.

If the security or staff suspect you of being under influence of drugs, they might start a conversation to check if you are indeed on drugs.

From which age am I allowed to visit an UNDR CTRL event?

UNDR CTRL events are strictly 18+. Attendees must be of legal age to enter, and valid identification (ID or passport) will be required for entry.

Will there be access control at UNDR CTRL events?

Yes, access control will be in place at all UNDR CTRL events. Please ensure you have a valid ticket and ID for entry.

Is there a dress code for UNDR CTRL events?

UNDR CTRL events embrace individual expression, so there’s no strict dress code. However, we encourage attendees to dress comfortably and appropriately for the occasion, in this case Techno

Will there be lockers at UNDR CTRL events?

Lockers will not be available at UNDR CTRL events. We advise attendees to travel light and only bring essentials. Please keep your belongings secure and with you at all times. On site there will be coatracks, these are free to use at your own risk.

Can i take pictures ans videos at UNDR CTRL events?


As a guest, you are allowed to take pictures and videos as long as they are shot on non-professional equipment such as smartphones. The use of Professional filming or photographic equipment, including cameras, GoPros, smartphones with stabilizers, or other high-end capturing devices, is prohibited.

As an artist, you are permitted to bring a media team. However, there are guidelines for using professional equipment. Please email media@undrctrl.nl for the detailed guidelines.

Is smoking allowed at UNDR CTRL events?

Smoking and E-smoking is permitted only in designated areas at UNDR CTRL events. Please adhere to designated smoking areas and dispose of cigarette butts responsibly.